Terms and Conditions

1. About Us

Up Chef LTD ("UpChef," "we," "us," or "our") operates an online marketplace (the "Platform") that connects customers ("Clients") with independent chefs, caterers, and event professionals ("Partners"). Our Platform includes the website upchef.app and UpChef mobile apps for iOS and Android.

For questions, contact us at support@upchef.app.

2. Coverage

These Terms apply to your use of the Platform worldwide, including in the Kingdom of Saudi Arabia and the Gulf region (GCC).

Additional terms may apply for specific features or services, and these will be provided when relevant.

3. Eligibility

You must be at least 18 years old to use the Platform. By using UpChef, you confirm that you meet this requirement.

4. Changes to Terms

We may update these Terms from time to time. If changes are material, we will notify you via the Platform or email. Continued use after the effective date means you accept the updated Terms.

5. Privacy

Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

6. Access to the Platform

• •The Platform is provided "as is" and "as available."
• •We do not guarantee uninterrupted or error-free access.
• •You are responsible for obtaining Internet access and compatible devices.

7. Your Account

• •Keep your account credentials confidential.
• •Provide accurate and up-to-date information.
• •Notify us immediately of any unauthorized use of your account.

8. Lawful Use

You agree not to:

• •Use the Platform for any unlawful or fraudulent purpose.
• •Upload or transmit viruses or harmful code.
• •Interfere with the operation of the Platform.

9. Bookings & Payments

When you book a service through UpChef:

• •Marketplace: UpChef facilitates connections between Clients and Partners. We are not a party to the actual service agreement between you and the Partner.
• •Quotes & Pricing: Partners set their own prices. Quotes provided are estimates and may vary based on final details.
• •Payments: Payments are processed securely through the Platform via providers such as Tap Payments. You agree to pay all fees associated with your booking.
• •Escrow & Payout: Client funds are held securely until the service is completed, then released to the Partner after UpChef's commission is deducted.
• •Cancellations: Cancellation policies are set by Partners and displayed at booking. Please review before confirming.

10. User Content

• •You retain ownership of content you upload (e.g., reviews, photos).
• •By uploading, you grant UpChef a non-exclusive, royalty-free license to use, display, and distribute your content for Platform operations and marketing.
• •We may remove content that violates these Terms or applicable laws.

11. Intellectual Property

All content, trademarks, and technology on the Platform are owned by or licensed to UpChef. You may not copy, modify, or distribute our content without permission.

12. Trademarks

"UpChef," our logo, and related marks are trademarks of Up Chef LTD. Use of these marks without permission is prohibited.

13. Third-Party Content

The Platform may contain links or content from third parties. We are not responsible for such content or external websites.

14. Prohibited Activities

• •Reverse engineer or attempt to extract source code.
• •Use bots, scrapers, or automated tools.
• •Frame or mirror the Platform without permission.
• •Impersonate others or misrepresent your identity.

15. Availability

We may modify, suspend, or discontinue any part of the Platform at any time without notice. We are not liable for any unavailability.

16. Disclaimers

• •Marketplace Role: UpChef is a marketplace only. We do not provide chef or catering services ourselves.
• •No Warranties: We disclaim all warranties, express or implied, including fitness for a particular purpose.
• •Information Accuracy: We make reasonable efforts to ensure accuracy but do not guarantee that all information is complete or error-free.

17. Limitation of Liability

To the fullest extent permitted by law, UpChef shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.

Our total liability for any claim shall not exceed the amount you paid us in the 12 months prior to the claim.

Some jurisdictions do not allow exclusions of liability for certain damages, so some of these limitations may not apply to you.

18. Indemnity

You agree to indemnify and hold harmless UpChef, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or breach of these Terms.

19. Termination

We may suspend or terminate your access to the Platform at any time for any reason, including violation of these Terms. Upon termination, your right to use the Platform ceases immediately.

20. Linking to the Platform

You may link to our public pages, provided you do so in a way that is fair, legal, and does not damage our reputation. You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.

21. Notices

We may send notices to you via email, push notification, or through the Platform. You agree to receive communications electronically.

22. Governing Law & Disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in the competent courts of Saudi Arabia, unless otherwise agreed.

23. General

• •Entire Agreement: These Terms constitute the entire agreement between you and UpChef regarding your use of the Platform.
• •Severability: If any provision is found invalid, the remaining provisions remain in effect.
• •No Waiver: Failure to enforce any provision does not waive our right to do so later.
• •Assignment: You may not assign your rights under these Terms. We may assign ours without notice.
• •Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.