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Website & App Terms of Use
Last updated: September 28, 2025
By accessing or using UpChef, you agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.
Up Chef LTD ("UpChef," "we," "us," or "our") operates an online marketplace (the "Platform") that connects customers ("Clients") with independent chefs, caterers, and event professionals ("Partners"). Our Platform includes the website upchef.app and UpChef mobile apps for iOS and Android.
For questions, contact us at support@upchef.app.
These Terms apply to your use of the Platform worldwide, including in the Kingdom of Saudi Arabia and the Gulf region (GCC).
Additional terms may apply for specific features or services, and these will be provided when relevant.
You must be at least 18 years old to use the Platform. By using UpChef, you confirm that you meet this requirement.
We may update these Terms from time to time. If changes are material, we will notify you via the Platform or email. Continued use after the effective date means you accept the updated Terms.
Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.
You agree not to:
When you book a service through UpChef:
All content, trademarks, and technology on the Platform are owned by or licensed to UpChef. You may not copy, modify, or distribute our content without permission.
"UpChef," our logo, and related marks are trademarks of Up Chef LTD. Use of these marks without permission is prohibited.
The Platform may contain links or content from third parties. We are not responsible for such content or external websites.
We may modify, suspend, or discontinue any part of the Platform at any time without notice. We are not liable for any unavailability.
To the fullest extent permitted by law, UpChef shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.
Our total liability for any claim shall not exceed the amount you paid us in the 12 months prior to the claim.
Some jurisdictions do not allow exclusions of liability for certain damages, so some of these limitations may not apply to you.
You agree to indemnify and hold harmless UpChef, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or breach of these Terms.
We may suspend or terminate your access to the Platform at any time for any reason, including violation of these Terms. Upon termination, your right to use the Platform ceases immediately.
You may link to our public pages, provided you do so in a way that is fair, legal, and does not damage our reputation. You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.
We may send notices to you via email, push notification, or through the Platform. You agree to receive communications electronically.
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in the competent courts of Saudi Arabia, unless otherwise agreed.
If you have any questions about these Terms, please contact us at:
support@upchef.app